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ParentPay

In an attempt to remove all cash and cheques from school we are no longer using the School Gateway App  . 

We are asking all parents to only use our e-payment method to pay for dinner, trips, music lessons etc.  This can be done online using a very secure website called ParentPay.

ParentPay LogoPayPoint logo

 or in cash at local stores where you see this PayPoint Logo   .   

How parent pay works

All parents are issued with a unique username and password to log into the Parentpay website – www.parentpay.com. Parentpay accepts MasterCard and Visa credit cards and Maestro, Switch, Delta, Electron, Solo and Visa debit cards. Parents can view online the balance of their child’s catering account and a record of payments made. Parents have the flexibility to make payments online as regularly and as often as they wish and may find it convenient to top up their child’s account monthly or weekly. The minimum top-up is £5. The school will set a spend limit for all students of £5.

How is money entered into the system?

Money will be entered onto the system using the ParentPay secure online payment facility.

How does the catering company know to deduct payment from my account? 

A finger will be placed on a biometric scanner at a till. This will activate an individual’s account which will be displayed on screen for the catering operator, including name and current balance.

What about students entitled to a ‘free school meal’?

The system works exactly the same for all students whether they pay or have a free school meal. All students have their own account to use in exactly the same way.

The amount allocated for the free school meal will be entered into the system by the software daily and will only be accessible at dinner break.

The system will then allow on a daily basis the required cash amount for each individual student to be allotted to their current cash balance. However, any under spend or missed dinner will be identified by the system and will not be added to the next day’s balance.

The student can also add extra cash on to his or her balance to enable a greater daily spend on the school dinner than allocated by their free meal allowance. As this allowance can only be spent on a school dinner, extra cash added into the system can also be used for break time snacks.

What do I do if I am unable to log onto Parentpay?

The Parentpay internet service should be reliable and available anytime. However, if parents
experience any problems they should contact the school for advice.

What if a parent needs to pay for their child’s meals in cash?

The school has registered with PayPoint so that parents are able to take cash to their local convenience stores in order to top up their child’s account.

How do parents use PayPoint?

For parents who do not wish to make payments via their bank account they can top up their child’s account using cash at PayPoint facilities in their local convenience stores. Parents who chose this method will be issued with a PayPoint card. Payments made by PayPoint may take up to 2 days to be credited to your child’s account.

Once I have topped up, how quick will my child’s account be credited?

With ParentPay (online), if the top ups are carried out by 9am the students account will be credited in time for break and if top ups are carried out by 10.30am the students accounts will be credited in time for the lunchtime session. PayPoint payments may take up to 2 days to be credited.

For a step-by-step guide on how to activate your account please click on this link